Sometimes a period of assistance is needed to jump-start changes and support skills-transfers. We’ll be there so you’re not left hanging

Developing a strategy for change is just one part of the holistic solutions we offer our clients. We recognise that often, some interim support may be needed for change to take place on-time and on-budget.

 

At Nukon, we don’t just want to improve your business, we also want to make your operations more sustainable in the long run. To achieve this, we work to give your improvement projects the best chance for success by being there with you on your journey of change.

 

Our onsite support services include having a senior consultant sitting alongside your project team as an additional resource, providing day-to-day assistance in the following areas:

 

  • Developing custom project control systems, resource scheduling and process optimisation to ensure punctual, high-quality outcomes
  • Training and measurement (quality assurance and reporting)
  • Lunch-and-learn sessions on a wide variety of support topics
  • Assisting with project health checks, assurance and recovery planning
  • Project advisory and interim resourcing to lend an extra hand as you build new staffing structures

 

Our comprehensive support service ensures your teams – from leadership level to factory floor – aren’t left with a solution they don’t know how to use in future. This will in turn, help your change management team realise ROI quicker.

Whether its short, mid-term, or one-off assistance you need, we make it our business to offer ongoing help and find the answers to your questions.

 

Besides offering onsite support, we also operate a true 24/7 customer service helpdesk that:

 

  • Responds to your queries within 15 minutes
  • Prioritises solving what’s most critical first
  • Assists self-diagnoses and troubleshooting
  • Escalates larger problems quickly for swift resolutions

We also employ global best-practice standards in resolving technical issues, including:

Event management

Remotely monitoring services to proactively detect incidents before they happen.

Problem management

Getting to the root cause of problems so ensure they never occur again.


Scheduled updates and maintenance

Analysing your systems to derive improvement areas and identify opportunities for better resource utilisation.

Resolve operational hitches quickly with Nukon's
24/7 support.

Resolve operational hitches quickly with Nukon's 24/7 support.

24/7 rapid response breakdown and helpdesk support options mean were always up so you're system's never down.

We know how important it is to maintain business continuity. You need to hit your production targets. protect your data and control your quality. There is no time for breakdowns.

Still. they'll happen, no matter what system you're using.

Nukon's 24/7 support and breakdown service ensures that technical issues affecting your operation can be resolved quickly.  This minimises downtime and loss of data.

What's more, our highly experienced technicians will often deliver some training or knowledge that helps prevent further issues. Your detailed service report with recommended actions is a value-add of our support that ensures you can prevent most issues from happening again. 

Companies come to us for fast-response high-quality technical support.

Get in touch with us today.

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